Questions
Home Watch FAQ
Answers about home watch visits, hurricane prep, vendors, mail, reporting, and where we serve in South Florida.
What is home watch?
Home watch is having someone local look after your vacant or second home on a set schedule while you are away. On a typical visit we walk the house, run water, check that HVAC is holding temperature, confirm locks and alarms, and note anything that needs attention, such as a water stain under a sink, a broken patio door latch, or the fridge left running with the door ajar. You get a short report afterward so you know the property was checked without flying down.
Where does NeverAbsent provide home watch services?
We serve Miami-Dade, Broward, and Palm Beach counties in South Florida, including communities such as Miami, Coral Gables, Fort Lauderdale, Boca Raton, and Palm Beach Gardens.
How often do you visit the property?
Visit frequency depends on your plan and property needs, commonly weekly or every other week for standard home watch, with additional visits for storms, mail runs, vendor meets, or pre-arrival and post-departure. We set how often we visit during onboarding.
Do you prepare homes for hurricanes?
Yes. We prepare the house before a storm if possible and check after, with photos.
How do I get updates after a visit?
After each visit you get a report in the NeverAbsent owner portal with photos, checklist notes, and anything that needs follow-up. We also email you when a visit is complete so you know a new report is ready.
Can you coordinate vendors while I am away?
Yes. We schedule approved contractors, provide access, meet them on site when needed, and follow up with photos and status until the work is complete. You approve the scope; we supervise the work.
Do you handle mail and packages?
Mail and package management is available as part of home watch. We collect mail on schedule, receive packages per your instructions, and keep mail and packages from piling up.
Is your team insured?
Yes. Everyone who goes on site is vetted and insured.
What happens when I request a proposal?
We review what you sent soon, schedule a welcome call, and put together a plan covering scope, visit schedule, and cost.
Do you work with condos and single-family homes?
Yes. Checklists and access procedures are adapted for condominiums and single-family residences, including HOA or building rules when they apply.
Can you open the home before I arrive and close it when I leave?
Yes. Before you arrive we can open the house, run water, adjust the thermostat, and get it ready to the checklist you give us. When you leave, we close it up the same way: locks, climate settings, and anything else you want handled.
How do emergency or alarm events work?
For urgent vacant-home events we can go on site when we are able, assess, secure the property if possible, document conditions in your owner portal, and coordinate vendors or alarm companies. We are not a 24/7 alarm service. Response follows the hours and window in your plan, and we do our best to get there.
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Tell us the address, how often you are away, and what you want checked. We will follow up soon.
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